01
Collect
Surveys on WhatsApp, SMS, email, QR and the web, plus your support tickets and transaction events, all in one place.
Customer intelligence for African enterprise
From complaint to cause to fix.
BunnoIQ reads every survey answer, support ticket and WhatsApp reply, finds the root cause, and tells your team what to fix first. Built for African regulation, languages and budgets.
Free plan, no card neededLive in days, not monthsLocal-currency billing
This week, all channelsSample data
1 · What customers said
WhatsApp"Reversal took 3 days and nobody updated me"
Ticket"I was debited twice for one transfer"
Survey"Support never tells me what is happening"
2 · Root causes found
Reversal delays, no status updates38%
Duplicate debits21%
App logs out mid-transfer14%
3 · Fix first
Send proactive status updates on every reversal over 24 hours
Owner: Payments OpsImpact: HighDue in 7 days
Across Africa, customers are complaining more, and regulators are watching.
Nigeria
23,129
complaints to the Central Bank of Nigeria in 2025, up 10.5% on 2024
Ghana
+14%
rise in complaints to the Bank of Ghana in 2025, led by digital fraud and card disputes
South Africa
15,412
banking complaints opened by the National Financial Ombud in 2024
Sources: Central Bank of Nigeria 2025 Annual Report, via Nairametrics (Jul 2026); Bank of Ghana Annual Report 2025, via MyJoyOnline (Jul 2026); National Financial Ombud, via IOL (Jun 2025).
How it works
One loop: collect, understand, act.
Every signal goes in, every cause comes out, and every fix is tracked back to the customer.
02
Understand
AI reads every response in 30+ languages, groups it into themes and root causes, and asks follow up questions when a score is low.
03
Act
Alerts route each issue to an owner, the fix is tracked, and the customer is checked again, so you can prove what changed.
Collect
Meet customers in the chat they already use.
Run the survey inside WhatsApp, one question at a time, with tap to answer buttons. No links to open and no app to download.
- CSAT, NPS and CES in a conversational flow
- A follow up question whenever a score is low
- Sent automatically when a ticket closes or a transaction completes
WhatsApp surveys: rolling out to design partners Coming soon
Understand
AI that tells you what the score is hiding.
Sample
Summary of what customers are saying
Reversal delays and unclear status updates are the strongest drivers of dissatisfaction this week.
Reversal delaysStatus updates
Smart follow ups
Ask why without making every customer write an essay.
38%
NPS detractors
Sample score distribution
Themes
Find patterns across languages
Group feedback by the problem, not only the words.
30+ languages
Understand the full signal
EnglishYorubaHausaIgboSwahiliFrenchArabicAmharicZulu
Built for the languages your customers use.
Act
Make the fix visible, owned and measurable.
Turn insight into a practical loop that connects the issue, the owner, the change and the next customer check.
Priority alert
Reversal delays are the highest impact issue this week.
Assign to Payments Ops and verify after the next release.
01
Flag
Spot the issue
02
Assign
Give it an owner
03
Fix
Change the workflow
04
Verify
Check the experience
Solutions
Customer intelligence for the work you own.
Make complaint intelligence part of your control loop.
Connect customer signals to the teams responsible for service quality and resolution.
- Complaints and low scores in one view
- Root causes for reversal and service delays
- Evidence for governance reviews
Trigger
A complaint stays open too long
Question asked
Why did this issue happen?
Sample insight
Reversal delays drive 38% of negative feedback.
Role based access
Control who sees what.
Audit trails
Keep a clear record.
Built for African data laws
Designed around Nigeria's NDPA, Kenya's Data Protection Act, South Africa's POPIA and the GDPR.
African hosting option Coming soon
Regional infrastructure for enterprise.
Design partners
Help shape the customer intelligence layer for Africa.
Get early access, founding partner pricing and a direct line to the product team.
Apply to become a design partnerEarly access
Founding pricing
Direct product input
Pricing
Simple pricing, in your currency.
Free
For exploring the essentials
$0.00
- Up to 3 surveys
- 100 responses per month
- Basic analytics
- Email support
Pro
For professionals and small teams
$20.00/month
- 20 surveys
- 1,000 responses per month
- Advanced analytics
- Custom branding
- Export to Excel/CSV
Most popular
Premium
For growing businesses
$120.00/month
- Unlimited surveys
- 10,000 responses per month
- Advanced analytics
- Custom branding
- Export to Excel/CSV
Enterprise
For complex organization-wide needs
Custom
- Everything in Premium
- SSO authentication
- Advanced security
- API access
- Dedicated account manager
All paid plans include a 14 day free trial. No credit card required for Free plan. Compare all plans.
FAQ
Questions, answered.
BunnoIQ is customer intelligence software for African enterprise teams. It brings survey responses, support signals and service events together so teams can find causes and act.
Ready to hear what matters?
Start collecting useful feedback without a six figure contract.